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If your package was not delivered within the timeframes, please complete a Lost Package Claim Form.

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If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.īefore we can file a claim for a lost package, we must allow the postal service the full time allotted for delivery. All packages shipped by Offroad RC are insured for 100% of the package's value. If you have not received your order, and feel your package may be lost, please contact us. Photos of damaged goods will help us expedite the process and provide a better resolution. Offroad RC may also require that photos be taken of damaged packages and or parts for inspection purposes. We will most likely request that the damaged product(s) be shipped back to us for verification.

Please keep all packaging (box, packing paper, etc.) for verification purposes. Please complete our Damaged Package Claim Form and mail or fax it to us for review. Customers with damaged packages can file a claim directly with us. If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Call, email, or Live Chat with us and we will take care of your needs. In the case where you are not within the 30-Day time frame, please give us the opportunity to provide a solution specifically for you. Original shipping cost will not be refunded. We reserve the right to charge a restocking fee of 15% on returned merchandise that requires additional labor to process. We will accept any New and Unused product for Refund or Store Credit within 30 days from purchase.

Offroad RC will follow the manufactures warranties on all of the products sold.

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